Terms of Service

Last updated: October 2026

This is an English translation of our Spanish-language terms for convenience. The Spanish version at deliverycontrol.mx/terminos is the legally binding version under Mexican law.

1. Acceptance

By contracting Delivery Control (“DC”) services you accept these terms. If you do not agree, do not contract the service. XN SYSTEMS, S.A.S. operates this site and the app.deliverycontrol.mx platform. The consulting service is provided and invoiced by a licensee of the brand, distinct from XN SYSTEMS, S.A.S., under its own contract (“we” means whoever provides the service you contract).

2. Description of the service

Delivery Control offers consulting and direct operation of delivery platforms (Uber Eats, Rappi, DiDi Food and similar) for restaurants in Mexico. It includes menu engineering, price architecture, ad management, promotion design and control, availability monitoring, direct platform relationships, payment reconciliation and executive reporting. The exact scope of each engagement is the one stated in the signed proposal.

3. Access to your platforms

To deliver the service we need administrator access to your Uber Eats, Rappi and similar portals. This is done by inviting the account ops@deliverycontrol.mx as an administrator user. We do not request or store passwords.

4. Initial call

The initial diagnostic call (around 20 minutes) is free and with no obligation. During the call we assess whether your operation fits our service and present concrete options.

5. Contracting model

The service is contracted as a fixed monthly fee plus a capped variable commission, per the signed proposal:

• Fixed monthly fee: the amount per location or per brand stated in the signed proposal.
• Variable commission: a percentage of the net payout before withholdings for the period: the line “Pago neto antes de retenciones” of the monthly income statement we deliver to you. It is what the platform reports it pays you for your sales, after its commission, promotions, advertising and other charges it deducts, plus the ISR and IVA (Mexican VAT) it withholds from you. It includes the IVA on your sales. Tips and delivery charges are not excluded. It is not calculated on gross sales.
• Cap: the variable commission is capped per location, as stated in the signed proposal. Once reached, the commission stops growing even if volume keeps rising.

Invoicing is issued at each month's close, within the first five days of the following month, so the period's variable commission can be calculated. Prices expressed in Mexican pesos (MXN) plus VAT. The specific plan, scope and conditions are formalized in writing before kickoff.

6. Scope and commitment

We deliver a monthly executive report with real metrics: sales, ROAS, average ticket, availability and recommendations. We do not guarantee specific financial results: published results represent individual cases under particular conditions.

7. Confidentiality

All operational and financial information shared by the client is treated as confidential. We may use anonymized metrics (without identifying the restaurant) for marketing purposes, unless the client indicates otherwise in writing.

8. Termination

The service has a 6-month minimum term, stated in the signed proposal. Once that term is met, you can cancel at any time with 30 calendar days of notice. Service continues until the end of the paid period.

9. Intellectual property

The “Delivery Control” brand, its methodology and software are property of XN SYSTEMS, S.A.S. Your business data is and remains yours. We deliver it exported to you at the end of the service.

10. Limitation of liability

The service is provided with professional diligence. We are not liable for sanctions, closures or policy changes by third-party platforms (Uber Eats, Rappi, etc.). Our maximum aggregate liability is limited to the amount paid by the client in the last 12 months.

11. Modifications

We may update these terms. We will notify active clients by email with 30 calendar days of advance notice for material changes.

12. Governing law

These terms are governed by the laws of the United Mexican States. For their interpretation and performance, whoever accepts them and XN SYSTEMS, S.A.S. expressly submit, under article 1093 of the Commercial Code, to the competent courts of Zapopan, Jalisco, or of the Guadalajara Metropolitan Area, and waive any other venue. If you are a consumer under the law, the non-waivable competence rules prevail. Each service contract is also governed by its own text.

13. Contact

For any question about these terms: support@deliverycontrol.mx